Frequently asked questions
You have questions, we have answers
CBTClips are training videos designed to visually demonstrate the tools and features found in today's applications - all in about three minutes or less. Clear and concise, we deliver self-service help to those who want answers without the wait.
What makes us different from everyone else?
Most providers of computer-based training use the annual subscription model requiring users to login to their hosted server or LMS. We believe in flexibility, offering multi-format videos designed for deployment on your server, SharePoint portal or LMS, for a single, one-time fee.
What does a Corporate License allow us to do?
A Corporate License allows the product to be installed on a single server (load-balancing servers are OK) in a single location within your organization. The license is perpetual and there are no restrictions on the number of users accessing the product on the server.
What does an Enterprise License allow us to do?
With an Enterprise License, organizations may install the product to multiple servers in multiple physical location (such as different states or countries). The license is perpetual and there are no restrictions on the number of users accessing the product on the server.
How fast can we get the clips after ordering?
All of our products are downloadable and available the same day (usually within an hour) after receiving your credit card authorization or Purchase Order. DVD requests are shipped the same day.
In which formats are the clips available?
We offer our training videos in various formats including SWF, MP4, WMV and SCORM-compliant zip packages.
What are the differences between SWF, MP4 and WMV?
SWF files play in Adobe's Flash Player (version 9 or higher), while WMV is designed for Windows Media Player. MP4 is supported by multiple players and is ideal for delivering the videos to iPad, iPhone or Android phone users. Generally, SWF files are larger and require more bandwidth to play smoothly. MP4 and WMV files have better compression, are smaller, and require less bandwidth.
I work for the government, can we get a discount?
Absolutely. We offer discounts to government, education, military and other non-profit organizations. Request a quote and be sure to mention your non-profit status.
How exactly are the videos deployed on our server or SharePoint site?
There are several options, check out our deployment video tutorials for some ideas.
Can the clips be played on iPad, iPhone and iPods?
Yes. Our clips are available in MP4 format, which is supported by all of these devices. When deployed to iPad, iPhone, or iPod users, just change the link in the menu to resolve to .mp4 instead of .html.
Why can't we play MP4 clips on our system?
If you've installed the MP4 version of our clips and they're not able to play in the browser, your system administrator will need to add MP4 to the local server's list of MIME types. Typically, MP4 is not included as a MIME type by default, but it's very easy to add. Please contact us for help.
Are the clips interactive?
Not directly. However, most of the clips include sample or exercise files that can be installed and used to practice the techniques being demonstrated on the screen.
Are the clips available in languages other than English?
Unfortunately no – but we are happy to provide scripts for each movie. Some customers have the scripts translated, then linked next to each clip on the menu page. This way learners can read along with the spoken word.
Can we see a client list?
Our clips are the training product of choice by organizations worldwide. Check out our customer list
Will you accept Purchase Orders?
Gladly. We also accept leading credit cards, wire transfers, checks and PayPal.
Do you offer customized clips?
Yes. We are always interested in creating custom clips for specialized programs and systems. Clips are perfect for delivering virtually any kind of information: computer and software training, new hire orientation, HR procedures, etc.
How long does it take to develop custom clips?
Although every project is different in scope and size, we pride ourselves in turning around custom clip projects in weeks, not months.
Why do some of the videos sometimes look "scrunched up" in Internet Explorer version 8?
Internet Explorer 8 has a new feature called Compatibility View that, when enabled, can cause certain Flash movies to look distorted or "scrunched up". We recommend that Compatibility Mode be disabled when viewing our clips. In organizations where Compatibility View is enabled by default, we are happy to provide an updated version of our clips that will correct the issue.
I have other questions, is there someone I can actually talk to?
Sure, call us at 951-272-4029 or send your question here. We're happy to help!